Terms & Conditions

PRIMETEL's FAIR USE POLICY

PrimeTel PLC (“PrimeTel”), based on the experience and knowledge gained so far and considering the feedback received from its customers, has implemented as from 1st of May 2007 this Fair Use Policy (“FUP”) so that it can continue to deliver broadband services that are fast and reliable to all its customers. The FUP must be read in conjunction with PrimeTel’s Terms and Conditions and Acceptable Use Policy (“AUP”).

The FUP provides that PrimeTel monitors the performance of its network and may restrict the amount of bandwidth available to customers (including any user of PrimeTel’s network) with heavy usage during busy periods to ensure that all or at least the majority of its customers get the most out of the service. This applies to all customers using PrimeTel’s broadband services including unlimited broadband.

In addition, customers who frequently use excessive bandwidth to the detriment of others will be contacted by PrimeTel to be advised of this, requested to change their behaviour for the benefit of the rest of the customers and if feasible offered alternative courses of action. In cases where customer’s usage remains high to the detriment of other customers in breach of the FUP, PrimeTel may discontinue or suspend or terminate the services of this customer. This will enable PrimeTel to offer a fair service to the rest of its customers.

Any such discontinuance, suspension or termination will be without prejudice and will not negate or cancel any obligations of the customer, including financial obligations, towards PrimeTel pursuant to the agreement between them.

PrimeTel reserves the right to amend the FUP any time it deems it necessary. The changes to the FUP will be posted to the web site of PrimeTel and will become effective upon their posting, unless otherwise specified by PrimeTel. Subject to the provisions of any law or regulation or of any order from any appropriate authority, the aforesaid posting will also be considered as notification to the customer and it is the customer's responsibility to ensure awareness of any changes in the FUP.

PrimeTel's Acceptable Use Policy

Please read the following Acceptable Use Policy ("AUP") carefully. The AUP together with the Terms and Conditions for the provision of services (“T&C”) and the Fair Use Policy (“FUP”) of Primetel Limited (“PrimeTel”) regulate your access to and usage of PrimeTel’s services.

Interpretation

• “Network” means PrimeTel’s network or any other network used by PrimeTel for the provision of the Service.
  
  
• “Service” or “Services” means the access to the Internet or the use of applications which utilize Internet Protocols.
  
  
• “User” means the customer or subscriber of PrimeTel or anyone who uses or has access to the Network or the Service.

Scope

The AUP defines and regulates the use of the Service and the User must comply with it following also every specific recommendation PrimeTel may in its discretion make to the User from time to time.

Illegal Use

During the use of the Services the User may have access to web pages of specific content or to particular services through them and must be 18 years old as defined by law. The Network may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade name, trade secret or intellectual property rights or any other right used without proper authorisation and material that is obscene, defamatory, constitutes an illegal threat or violates any law or regulation.

The Network

1. The User acknowledges that PrimeTel is unable to exercise control over the content of the information passing over the Network and therefore, is not responsible for the content of any message whether or not the posting was made by a User.
   
   
2. The Network may be used to link into other networks worldwide and the User agrees to conform to the acceptable use policies of these networks.
   
   
3. The User undertakes to conform to the Internet protocols and standards.
   
   
4. The User may not circumvent user authentication or security of any host, network, or account (referred to as "cracking" or "hacking"), nor interfere with the Service to any user, host, or network (referred to as "denial of service attacks").
   
   
5. Without prejudice to the foregoing, any application that overloads the Network by whatever means will be considered as making profligate use of the Network and will as such NOT be permitted. Use of IP multicast other than by means provided and co-ordinated by PrimeTel is likewise prohibited.
   
   
6. The User acknowledges that the availability of the Services is also dependent upon reasonable usage of the Network. The User further acknowledges that PrimeTel reserves the right to manage the Traffic of Users whose usage PrimeTel considers to be either not consistent with or appropriate for the Services or detrimental to the other Users who share the Network.
   
   
7. Users sending or receiving malicious or illegal material or Traffic will be suspended or disconnected upon detection by PrimeTel. PrimeTel understands that in some cases the User may not be aware of or responsible for the origination of such material or Traffic, in which case PrimeTel will work with the User to resolve the issue and restore normal service as efficiently as possible.
   
   
8. Users who violate systems or Network security may incur criminal or civil liability. PrimeTel will co-operate fully with investigations of suspected criminal violations, violation of systems or Network security under the leadership of law enforcement bodies or other appropriate authorities.

System and Network Security

1. Violations of system or Network security are prohibited and may result in criminal and civil liability. PrimeTel will investigate incidents involving such violations and will involve and will co-operate with all appropriate authorities if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:
   
   
   1. Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without the express authorisation of the owner of the system or network;
      
      
   2. Unauthorised monitoring of data or Traffic on any network or system without the express authorisation of the owner of the system or network;
      
      
   3. Interference with any service of any User, host or network including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks;
      
      
   4. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
      
      
2. If approached with complaints relating to any system or network violations, PrimeTel will co-operate and assist the Police and any other appropriate authority with their investigations in order to bring such misuse and violations to an end.

E-Mail

1. It is explicitly prohibited to send unsolicited bulk e-mail messages ("junk mail" or "spam") of any kind, including commercial advertising, political tracts, announcements, etc.
   
   
2. It is also explicitly prohibited to allow others to send unsolicited bulk e-mail messages or viruses either directly or by relaying through the User's system or using the Service.
   
   
3. The User must ensure that his/her system cannot be relayed through and must not forward or propagate chain letters or malicious e-mail.
   
   
4. A User must not solicit e-mail for any other address other than that of the User, except with full consent of the owner of the address in question.

Web space

1. It is the User’s responsibility to back up their web space content. Upon discontinuation, suspension or termination of Services the content of a User’s web space may be removed by PrimeTel without prior notice or notice.
   
   
2. PrimeTel may modify, remove or suspend web space content without prior notice or notice if the AUP is breached in any way.
   
   
3. Web space usage must be in full compliance with the AUP.
   
   
4. Any content that has potential to offend other Internet users, whilst within the law or the T&C, contained in a User’s web space must be preceded by an appropriate content warning, to warn the viewer that should they continue they may find the resulting images offensive.
   
   
5. The User is wholly responsible for the content stored on the User’s web space and must ensure that all appropriate intellectual property rights or other permissions are obtained and that the aforesaid permissions are made available when requested by PrimeTel. Failure to produce such permissions may result to the removal of the content.
   
   
6. Any content that results in abnormal data volume use that adversely impacts the Network or the Services may be removed without prior notice or notice.

PrimeTel is not Responsible for Content

1. PrimeTel is not responsible for the content of any Newsgroup posting, whether or not the posting is made by a User.
   
   
2. PrimeTel is not responsible for the content of material and information published by others (including a User) that are accessible via the Services or the Network and does not accept any liability or responsibility for any such publication.
   
   
3. PrimeTel reserves the right to remove, at its sole and absolute discretion, any material from any server under its control without prejudice to any of its other rights under the AUP, the T&C or any law or regulation.

Protection and Indemnity by User

The User is obliged and agrees, undertakes and commits to keep PrimeTel fully covered and indemnified from any claim that may be brought against PrimeTel by anyone as a result of the use of the Service by the User and in relation to all kinds of losses, expenses, actions, procedures, claims, damages, costs (including legal costs and expenses) or liabilities that arose or accrued either directly or indirectly to PrimeTel as a result of such use of the Service or of breach of or non compliance to the AUP by the User and to pay every cost, damage, adjudicated amount (including legal costs and expenses) which shall be imposed on PrimeTel emanating from the above claims and to provide PrimeTel with complete information for these claims and full authorization and the necessary support to defend, compromise or settle these claims.

Monitoring/Recording of communications

1. PrimeTel does not monitor and does not control the content that arises from the use of the Service. However, PrimeTel reserves the right, according to the provisions of the applicable legislation for the time being, to monitor, control, supervise and disclose all necessary information required by law, legal or court procedure, regulation or order of any appropriate authority, notifying in parallel the User for these actions.
   
   
2. Any complaints regarding illegal use or system or Network security issues, email abuse, Newsgroup abuse or spamming or any other issue regarding the AUP should be sent to abuse@prime-tel.com

Amendment

1. PrimeTel reserves the right to amend the AUP any time it deems it necessary.
   
   
2. The changes to the AUP will be posted to the web site of PrimeTel and will become effective upon their posting, unless otherwise specified by PrimeTel.
   
   
3. Subject to the provisions of any law or regulation or of any order from any appropriate authority, the aforesaid posting will also be considered as notification to the User and it is the User's responsibility to ensure awareness of any changes in the AUP.

Breach/Termination

1. PrimeTel reserves the right to discontinue, suspend or terminate the Service and/or any other service to the User immediately and without prior notice or notice if the User is in breach of any aspect of the AUP.
   
   
2. In case of discontinuance, suspension or termination of the Service due to breach by the User of the AUP PrimeTel shall not have any obligation to indemnify the User and is entitled to withhold all or part of the User’s deposit for the provision of the Service or of any services by PrimeTel.
   
   
3. Any discontinuance, suspension or termination will be without prejudice and will not negate or cancel any obligations of the User, including financial obligations, towards PrimeTel pursuant to the agreement between them.
   
   
4. Actual, indirect or attempted violation of the AUP by anyone on behalf of the User or using the User’s system or services or a User's end user (with or without the knowledge or consent of the User) shall be considered violation of the AUP by the User.

Terms Of Entry: Free 22” LCD HD TV for every subscriber who refers two friends.

All General Terms and Conditions of PrimeTel PLC (hereafter referred to as "PrimeTel") for service apply. In addition to the General Terms and Conditions the following terms and conditions apply for this offer:

1. Each existing subscriber has the right to take a 22” LCD HD TV (hereafter referred to as “LCD TV”) for every 2 friends he/she refers to PrimeTel and who apply for service from PrimeTel which is followed by installation and activation.
2. The offer is valid for until the stock of LCD TV’s lasts.
3. The offer is valid on a minimum 12-month contract for new subscribers presuming that network coverage is available.
4. The offer is valid for up to 6 friends who are being referred by the existing subscribers and who successfully become PrimeTel’s subscribers (i.e. if the existing subscriber refers 6 friends who then become PrimeTel subscribers he would get 3 free LCD TV’s). In the case that the existing subscriber refers more than two friends then with any two activated subscriptions and fifteen days after the activation of the second one, the existing subscriber is entitled to the LCD TV.
5. The submitted referral coupons should include the name, fixed PrimeTel telephone number and the subscriber number of the existing PrimeTel subscriber who refers his/her friends along with the name of the new subscriber. The referred individuals should submit the referral coupons during their registration for a new PrimeTel service. The presentation of the referral coupons is not mandatory, as long as the new subscriber, during the registration process, knows the above-mentioned personal details of the existing subscriber who referred him/her.
6. This offer can neither be redeemed for cash, nor for credit or discounts on other PrimeTel services or products.
7. Fifteen days after the successful installation and activation of PrimeTel’s services for the 2 new subscribers, the existing subscriber is entitled to collect his/her LCD TV presuming that the 2 new subscribers and the existing subscriber are still active PrimeTel subscribers.
8. The LCD TV can be collected only by the same subscriber whose name is registered on PrimeTel’s service contract. For the collection of the LCD TV the customer must present a valid identification document, e.g. Identity Card, Passport or Driver’s Licence. The LCD TV can be collected from one of PrimeTel’s Customers Support Centres.
9. The Offer does not apply and it is not available for old or temporarily disconnected customers who have outstanding balances or for customers who have requested cancellation of their Services irrespective of whether the cancellation was completed or not.
10. The offer is not valid for subscribers who have already registered for a PrimeTel service but the installation and activation of the service is yet to be completed.
11. PrimeTel is not responsible for the Installation of the LCD TV. The cost for installation, maintenance or repair of the LCD TV and any cost that might arise thereof are the sole responsibility of the subscriber.
12. PrimeTel is not the manufacturer of the LCD TV and thus cannot assume any responsibility as to its manufacturing.
13. PrimeTel does not guarantee that the LCD TV shall be compatible with audiovisual, electronic, electrical or other apparatus that may be connected to it and vice versa.
14. PrimeTel strongly recommends that you carefully read and follow the Installation and Operation Instructions as provided by the manufacturer.
15. PrimeTel is not responsible for any direct, indirect, consequential unwanted results that may arise from the installation and/or use of the LCD TV.
16. The LCD TV is an electrical device and should be handled and operated with the necessary caution, similar to the caution required when using any electrical device.
17. For the existing subscribers this offer cannot be combined with any other offer.
18. New subscribers can be benefited from the current PrimeTel’s offers for new subscribers.
19. PrimeTel reserves the right to cancel the Offer or to amend its terms and regulations without notice.

OFFER FOR FREE INSTALLATION AND FREE UPGRADE TO 4MBPS UNTIL THE END OF THEIR CONTRACT FOR THE PRIMENET PACKAGE. THIS OFFER IS VALID WITH EVERY NEW SUBSCRIPTION UNTIL 31st OF JULY 2010.

All General Terms and Conditions of PrimeTel PLC (hereafter referred to as “PrimeTel”) for service apply, together with the Terms and Conditions of PrimeTel’s Acceptable Use Policy and the Terms and Conditions for PrimeTel’s Fair Use Policy. In addition to the General Terms and Conditions the following terms and conditions apply for this offer:

1. This offer is for free upgrade up to 4Mbps until the end of their contract to all new PrimeNet subscribers and is valid with every new subscription from May 14th up to and including July 31st 2010.
2. For new subscriptions after June 30th 2010, the then applicable monthly fee for upgrading to 4Mbps will apply. The current monthly fee for the 4Mbps upgrade is €20,00 included V.A.T in addition to the monthly subscription for the package.
3. If after the offer expiration the subscriber wishes to cancel his / her subscription of the 4Mbps upgrade, he / she must notify PrimeTel to this effect 30 days prior to the expiration of the free upgrade.
4. This offer is valid with a 12 or 24 month contract, presuming that PrimeTel’s network coverage is available.
5. This offer is not valid for existing subscribers or for subscribers who request to switch their subscription from one package to another.
6. This offer can neither be redeemed for cash, nor for credit or discounts on other PrimeTel services or products.
7. This offer is not valid in the event that the subscriber cancels the subscription prior to the installation.
8. This offer may not be combined with any other promotional offer.
9. The offer is not valid for former or temporarily suspended PrimeTel subscribers with outstanding balances.
10. This offer is not valid for subscribers who have requested cancellation of their service, regardless of whether the cancellation has been completed or is still pending.
11. PrimeTel reserves the right to cancel this offer or change the terms and conditions without any prior notice.

Terms and Conditions for Primetel's Prepaid Mobile Services

1. Definitions
• "Activation" and "Active" means the use of our Service and consequential reduction of the preloaded credit in Pay as you Go Account or Topping up.
• "Activation Date" means the date on which the first call is completed.
• "Agents" means any contractors, providers, dealers or agents appointed by us to perform any of our obligations under this Agreement.
• "Agreement" means these terms and conditions between us and you.
• "Bar" means suspending access to Services and may be either an out-bar, restricting use of the Mobile Phone for making calls and accessing the Services, or an in-bar, restricting use of the Mobile Phone for receiving calls and accessing the Services, or both.
• "Commissioner" means the Commissioner of Electronic Communications and Postal Regulation.
• "Connection Pack" is a SIM card with preloaded airtime credit which will connect you to the network.
• "Inactive" means no Top-up of your Pay as you Go Account for a period of 7 days after the expiry of the Recharge Validity Period applicable to the last Top-up.
• "Law" means the Regulation of Electronic Communications and Postal Services Law of 2004 as amended from time to time.
• "Mobile Phone" means a mobile phone or other mobile telecommunications device through which you get the Service.
• "Network Operator" means any entity with whom we have entered into a interconnection agreement or arrangement (directly or indirectly providing for the passing of customer generated or customer destined communications between us and that entity.
• "PIN" is the secret personal identification number assigned to you or created by you for the purpose of accessing certain Services.
• "Pay as you Go" means the prepaid Primetel service with which you are provided from us Services through the Connection Pack.
• "Pay as you Go Account" is the account where your monetary credit is stored, and from where the cost of calls and any other Service are deducted.
• "Recharge Validity Period" means in relation to preloaded credit provided on your Mobile Phone at connection, 30 days, and in relation to recharge cards, the validity period marked on each recharge card beginning from its Activation Date.
• "Service" means the mobile telecommunications network services and related products and services, including Voice, Messaging, SMS, Data, etc, that are made available to you by us, either directly or through our agents from time to time.
• "SIM Card" is the subscriber identity module needed to operate your Mobile Phone and through which you are connected to our network, and includes any SIM Card issued to you by us.
• "Top-Up" means loading additional monetary credit to your Pay as you Go Account by any means made available by us from time to time and "Topping-Up" and "Topped-Up" have corresponding meanings.
• "we" or "us" means PRIMETEL PLC and "our" has a corresponding meaning.
• "you" means the customer under this Agreement and "your" has a corresponding meaning.
2. Acceptance & Term
1. By purchasing a Connection Pack you have become a customer of Primetel Pay as you Go prepaid service according to these terms and conditions.
2. This Agreement begins upon your purchase of a Connection Pack and shall continue until it is terminated in accordance with these terms and conditions.
3. Coverage, Maintenance and Service
1. We will take reasonable endevours to provide quality Services. However, due to the nature of mobile telecommunications, it is impossible to provide a fault – free Service and the quality and coverage of the Services depends partly on your Mobile Phone, partly on our network and partly on other providers and telecommunications networks to which our network is connected or connects.
2. Coverage and Services can be adversely affected by radio interference, atmospheric conditions, geographic factors, network congestion maintenance, outages on other networks and provider sites or other operational or technical difficulties which means that you may not receive some or all of the Services in certain areas or at certain times.
3. Coverage and Services can change with network expansion or reconfiguration.
4. Because of changes and advancements in the mobile telecommunications industry, the Services may be changed, modified, advanced or removed. We will try to notify you before doing this in introducing new Services. If any of our new Services require new or upgraded Mobile Phones or equipment, you will be responsible for obtaining that new or upgraded Mobile Phone or equipment.
5. Voice messaging is part of the Services we provide. When the facility is available, you are responsible for changing the PIN ("Voice Messaging PIN") from preset number and setting your own Voice Messaging PIN for the voicemail Service and keeping that information confidential. You acknowledge responsibility for all access into and out of the voicemail Service and for any charges incurred as a result, whether or not you reset the Voice Messaging PIN. In the interest of others, we must limit the number and duration of messages that can be left on your voicemail Service. You are also responsible for setting your own password(s) for access to any email Services made available to you through the Services and for keeping that information confidential.
6. You may make local, national and international calls, text messages, access the internet and use other Services. Calls are charged in accordance with clause 4.
7. Services are provided to other countries subject to you meeting our credit criteria and may be withheld and/or withdrawn anytime at our discretion. The terms and conditions which you may use overseas networks will depend on the country you are visiting and the foreign networks and you warranty to comply with such terms and conditions at all times. You accept that not all mobile phones will work with mobile services in other countries.
8. You may not make operator assisted calls, collect calls, special number calls, or any calls where charges are not immediately available. In cases that you will be allowed to make calls where charges are not immediately available you will be charged for those charges once and upon these are received by us and in case of insufficient funds in your Pay As You Go Account these charges will be deducted on the next Top-Up.
9. We may stop or suspend any particular Service. If we do so, we will try to tell you in advance. We will also try to tell you about any substitute Service we are able to provide.
10. You agree to follow our instructions about the use of the Service and ensure that everyone you are responsible for also meets your responsibilities arising from this Agreement when using your Mobile Phone. You agree to keep us protected against any legal action taken against us and to meet any losses we may incur as a result of such use of the Services. You are responsible if anyone else, whether authorized by you or not, uses or misuses your Mobile Phone or our Services.
11. You agree not to use your Mobile Phone or the Services for any abusive, unethical, illegal or fraudulent purpose. If you do so or we suspect that you did or attempt to do so either to our detriment or to the detriment of any third person then we have the right to suspend and/or terminate the Services, without any prior notice.
12. In case that the Connection Package is preloaded with any initial airtime bonus, such initial airtime bonus (i) will be used/utilized first, (ii) is not transferable and (iii) will expire 30 days after the Activation Date.
13. We can require you to stop using any Mobile Phone or SIM Card immediately and/or we may suspend the Service if we believe that it could cause interference, you have used it in an illegal or an unethical way, or to spam other users or are sending an excessive number of text or other messages, or if it is not approved for use in connection with the Services.
14. Using or agreeing to use the Services does not give you any rights in any part of the Services.
15. You agree that if you will not use your Mobile Phone in accordance with these conditions we may restrict or suspend your use of the Services.
16. If your Mobile Phone is stolen or lost, you must contact us immediately so that we may attempt to prevent further calls being made from it. You will be responsible for all calls made or Services accessed from your Mobile Phone up to the time you advise us of its loss or theft, notwithstanding any prepay card limit.
17. Some Services are available via the internet and, although we will endeavor to maintain the security of information, we cannot guarantee that information you receive or supply when using the Services will be secure at all times. You acknowledge that we are unable to exercise control over, and make no representations or warranties concerning, the security or content of data or information passing over our network and the internet.
18. If you experience any problem with the Services you should contact us in order to investigate any potential maintenance issues and use reasonable endeavors to arrange rectification.
4. Charges & Payment
1. Call charges are set out in our web site. We can vary these charges from time to time by providing one month's notice or as required by the Law or by a competent authority. There may be additional charges for data and other Services. We reserve the right to charge you a reasonable fee if you request information about your calls or other Services.
2. No bill will be issued for your use of the Pay as you Go Service.
3. Each call you make is charged at the rate which is applied when the call commences. A chargeable call can only be made if you have a credit balance in your Pay as you Go Account covering the minimum call charge.
4. Calls are charged per second and there is no minimum call charge.
5. Your Pay as you Go Account should be Topped-up with the selected prepaid amount. Your ability to make calls (except emergency calls) will cease when the credit on your Pay as you Go Account is zero or has expired, even if you are on a call.
6. We reserve the right to change or remove the method by which you prepay for Services on the network.
7. We are not responsible for any calls being cut off where your airtime credit has been used up.
8. Calls to access your voicemail Service will be charged.
9. In case you buy a Mobile Phone with your pay as you go connection to our network, this Mobile Phone may be locked to the SIM Card which forms part of our network. An unlocking fee may apply if you wish to have the said Mobile Phone unlocked.
10. It is your sole responsibility that you have at all times control of your SIM Card. Even when the SIM Card is not in your possession, all charges for calls made using that SIM Card or your voicemail Service will be debited from your Pay as you Go Account. You should notify us immediately if you lose your SIM Card, or if it is stolen, so that it can be deactivated.
11. All monetary credit on your Pay as you Go Account is specific to your SIM Card. You may make a balance transfer only to other Primetel Pay as you Go Accounts or SIM Cards, subject to acceptance by the receiving party and respecting the safety limits. These limits are published on our web site and may change from time to time.
5. SIM Card and PIN
1. If you lose or damage your SIM Card you will need to purchase a new SIM Card or a new Connection Pack. In this event any unused monetary credit in your Pay as you Go Account may at our discretion be transferred to your new SIM Card.
2. For your own protection, you should PIN protect your SIM Card and access to the voicemail Service with your own PIN that is confidential to you. Do not disclose or record your PIN on or near the SIM Card or your Mobile Phone.
3. Your responsibilities for charges against your SIM Card are detailed under the Charges and Payment section of this Agreement.
6. Provision of Hardware and Additional Services
1. If you have acquired a Mobile Phone or other accessories, such as battery pack or mains charger, from us, or from one of our dealers or agents, all claims in relation to those products are covered by the relevant manufacturer warranty only, if any.
2. If your Mobile Phone does not support all of the Services offered by us in Cyprus and/or overseas, we are not under any obligation to take any action so that you can access any such Services. Features and access to content and Services, may vary between different Mobile Phones.
3. We do not make any warranty as to the accuracy, completeness or currency of any content or material which you may access or have provided to you, using our Services and we accept no responsibility or liability for the quality or nature of Services provided by a third party.
4. Content or material which you may access or have been provided to you, using our Services, is for your use only. You may not forward such content or material to any third party or interfere with it in anyway.
5. You agree that you are responsible for ensuring that you have the right to send all data and information that you send when using the Services. You acknowledge that we may alter any data or information that you send when using the Services in order to enable delivery of that data or information to the recipient.
6. If you get a Mobile Phone in a reduced price or free as part of a Special Offer or Price Plan we reserve the right, in case of terminating the Service, prior to the minimum required duration (which we be as advertised, depending on the Mobile Phone or Price Plan) to charge a penalty and/or exit charge and/or request the return of the Mobile Phone and/or all or any of the aforesaid.
7. Mobile Phone Numbers and Numbers Transfer
1. Mobile phone numbers allocated to you by us are Primetel's property.
2. We may be required by law, under contracts with other Network Operators or for other reasons to change your Mobile Phone number(s). We will do our best to give you notice of any change required. We will not be liable for any costs which you, or anyone else, may incur as a result of such change.
3. If you or we disconnect your connection to the Services, we may allocate your Mobile Phone number to another customer.
4. In case you have reserved or chosen your number with us there may be limitations as to the transfer of this number to another operator as set out in our Number Reservation Terms and Conditions.
5. We reserve the right to reject a number portability request in case there are outstanding amounts due to us until such amounts are paid by you.
8. Data Protection
1. You agree that we and our Agents can collect information about you and the way in which you are using the Services. This information may be obtained from you or we will obtain it from our records. You may ask to see personal information we have about you and ask us to correct any information that is not correct.
2. You agree that we and our Agents can use and hold this information and share it with one another, for a range of lawful purposes connected with our business operations.
3. Some personal information can be shared with other Network Operators so you can make and receive calls, so we can transfer numbers from one network to another and to monitor or investigate fraud. We may also need to give your personal details to emergency services or other agencies as required by Law.
4. If we offer and you choose Caller ID Restriction (CLIR), we will prevent your number being shown on any receiver. Your number may still be displayed to emergency or other services, when you send a text message and to us. Where you do not choose CLIR, your number may be displayed to the person you have called.
5. Subject to any rights you may have under the Processing of Personal Data (Protection of Individuals) Law of 2001, we will not be liable to you, or to anyone else, for the content or lack of confidentiality of any Services you use, or any disclosure we must make by law or are requested to make by a law enforcement agency.
9. Limitation of Liability
1. We have no liability other than the duty to exercise the reasonable skill and care of a competent mobile telecommunications service provider or retailer. We do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses or any other form of economic loss.
2. We will not be liable for any delay or failure of the Services or for any loss or damage from such delay or failure to the extent that it was caused, in whole or part, by an act of God, war, terrorism, civil disobedience, riots, strike, industrial stoppage or unrest, fire, volcanic eruption, earthquake, shortage of suitable labour, materials, equipment or energy or any other event beyond our reasonable control.
3. Except as expressly set forth in this Agreement, all conditions, warranties and representations implied by statute, common law or otherwise in relation to our provision of the Services are hereby excluded to the fullest extent permitted by law.
4. The maximum liability we have towards you under any circumstances is limited to the value paid for the Connection Pack and/or your last Top-Up, whichever is less.
10. Transferring Responsibilities
1. We may transfer to someone else the whole of this Agreement and/or any interest in our network.
11. Ending or Suspending this Agreement
1. You may end this Agreement simply by ceasing to use your Pay as you Go service.
2. Where your Pay as you Go account has become Inactive but you wish to resume Service, you will need to purchase a new Connection Pack. You will be deemed to have entered into a new agreement with us on the terms and conditions applicable on Activation of your new Connection Pack (or any package that contains a new SIM Card).
3. If your Pay as you Go Account becomes deactivated: You will lose your allocated Mobile Phone number; Primetel will own any credit balance in your pay as you go Account; You will lose any names or numbers stored on your SIM Card; You will lose voicemail in relation to your allocated phone number.
4. We can immediately suspend, Bar or restrict your use of any or all of the Services or disconnect your connection at our discretion without liability on our side if: any or our licences to operate our network is ended or suspended or any interconnection agreement with any other Network Operator expires or is ended or you are in breach of any of the terms and conditions in this Agreement; you make abusive, offensive, malicious or nuisance calls or communications, or use any of our Services in an offensive way; you are abusive or offensive to us, our dealers or agents, or any other person; we suspect you of using the Services for any illegal or fraudulent activity; all of the Services are permanently or temporarily (for any reason) unavailable to you; your Pay as you Go Account becomes Inactive; you tamper with or modify any SIM Card or any recharge card issued by us for Topping-up your Pay as you Go Account other than in accordance with instructions given to you by us; for any other reason we believe that it is appropriate to do so.
5. The text messaging Service may be suspended from your Pay as you Go Account if you use it with an insufficient airtime credit balance or if you do not comply with this Agreement.
12. Rights and Responsibilities that Continue
1. Ending this Agreement does not affect any of the rights or responsibilities which are intended to continue or to come into existence after this Agreement ends, including (without limitation) any obligation you may have to return any Primetel equipment you may have on loan from us or any of our dealers or Agents, or to pay any amounts due to us.
13. Network Operators and Other Suppliers
1. We have certain obligations towards other Network Operators and our dealers, Agents and suppliers. Those persons (and their officers, employees, contractors and agents) will not be liable to you or anyone else for any claims, costs, damages, losses or other liabilities of any kind arising in any way from the Services we provide or from your use of those Services and our network, including (without limitation) your access to and use of any provider's site or Network Operator's networks.
14. Notices and Variations of Charges, Terms and Price Plans
1. We reserve the right to increase/decrease or remove any of our charges and/or benefits from time to time and/or introduce new charges. Any such changes will be made publicly known providing one month's notice to you.
2. We reserve the right to remove or change any Price Plans or other offers we may have offered from time to time or replace them with new Price Plans or offers.
3. We may amend or replace these terms and conditions from time to time whether upon the direction of the Commissioner or otherwise by providing one month's notice. The amended or replaced terms and conditions will then apply to the Services. We will tell you about this by posting the amended or replaced terms and conditions on our website.
15. Administration Charges
1. Where you require us to provide you with technical support, or administration Services (including, as applicable, Service suspension, call barring, call redirection), we may charge you for the costs we incur in carrying out these Services. If you require prior notification of our current charges please contact us. This may include a call charge for contacting our Customer Services at 133 and 1888.
16. Agents
1. We may appoint an Agent to provide Customer Services.
2. Any Mobile Phone supplied to you by our Agent has been supplied by our Agent acting in its right and not as our Agent. We accept no responsibility for any matters relating to the Mobile Phone supplied by our Agent.
17. Cyprus Law & Disputes
1. This Agreement is governed by the laws of Cyprus and you submit to the jurisdiction of the Cyprus courts.
18. Waiver
1. If we fail or delay to exercise any right or power under this Agreement, this will not be a waiver of that right or power. Any failure or delay will not prevent us from exercising that right or power in the future.
19. Severability
1. If, based on the legislation in force, one or more of the provisions included in this Agreement is invalid, illegal or non-executable in any way, the validity, legitimacy and executability of the remaining provisions included in this Agreement will not be affected in any way and the Agreement will be read as if the invalid, illegal or non-executable provision or its part had not been excluded.

Special Terms and Conditions for the granting by Primetel PLC of one laptop computer Lenovo G570G at a privileged subsidized price

1. These Special Terms and Conditions (“STC”) are additional to the GTC and apply to Subscribers who choose to benefit from the particular offer of the Company for the granting of one laptop computer in a privileged subsidised price, under the terms and conditions of the Agreement.
2. In case of conflict or contradiction between the STC and the GTC then the provisions of the STC shall prevail.
3. In these Special Terms and Conditions:
   1. Any capitalised words or phrases not defined in these Special Terms and conditions shall have the meaning attributed to them in the General Terms and Conditions.
   2. The following words and phrases shall have the meaning attributed to them below:
      1. «Computer» means Lenovo Laptop G570G: Intel Celeron B800, Windows 7, Screen 15,6” High Definition, 2GB Ram, 320 GB Hard Disk Drive, DVD, WiFi, Web Camera or any other computer with the same or other specifications, which the Company may choose at its sole and absolute discretion, which the Company shall give to the Subscriber under the terms and conditions of the Agreement.
      2. «Initial Duration» or «ID» means the duration of the Agreement in which these STC also apply and which is twelve (12) months from the date of signing the Agreement.
      3. «Offer» means this offer pursuant to which the Subscriber may obtain the Computer at the Special Price pursuant to the terms and conditions of the Agreement.
      4. «Offer Package» means any of the Company’s home use packages, namely and/or including «Telephone + Internet 4Mbps», «Telephone + Internet 2Mbps + Television», «Telephone + Television», or «Fastnet: Internet + Telephone».
      5. «New Subscriber» means a person or premise who is not a subscriber of the Company and wishes to contract with the Company in any of the Offer Packages.
      6. «Subscriber» means a New Subscriber.
      7. «Special Price» means the privileged subsidised by the Company price at which the Company offers the Computer to those Subscribers who choose to benefit from the Offer and it is 12 monthly instalments of €18,00 including V.A.T. each.
      8. «Supplier» means the company from which the Company shall be supplied the Computer for the Subscriber. Unless otherwise notified the Supplier is A.T. Multitech Corporation Limited the contact details of which are set out at the end of these STC.
4. The Offer is valid for New Subscribers who are entitled to the Offer and to get the Computer provided that the following conditions are met cumulatively:
   1. The Subscriber shall sign an Agreement with the Company for the Initial Duration in one of the Offer Packages.
   2. The Subscriber shall pay the Special Price to the Company by instalments during the duration of the Initial Duration.
   3. The payment of the charges for the Services and the Special Price shall be made by direct debit / standing order from the Subscriber’s bank account or by automatic charge of the Subscriber’s credit card.
   4. There will be successful connection of the Premises for the provision for the Services.
5. The Company may, if it deems it necessary at its sole and absolute discretion, not to grant the Offer to any Subscriber and/or to request from the Subscriber as a guarantee a monetary or other deposit for the granting of the Offer. The Company may, if it deems it necessary at its sole and absolute discretion, to request a different amount or kind of guarantee for a certain category of Subscribers or to request the increase of the amount of guarantee by the Subscriber.
6. The Offer does not apply and it is not available for old or temporarily disconnected Subscribers who have outstanding balances or for Subscribers who have requested cancellation of their Services irrespective of whether the cancellation was completed or not.
7. The Offer cannot be redeemed with cash or with credit or with a discount in Services, nor can it be combined with any other offer.
8. The Computer can only be collected by the Subscriber from the addresses stated on the coupon to be issued to the Subscriber upon signing of the Agreement or from any other collection point that the Company will notify to the Subscriber at the time of signing the Agreement. For the collection of the Computer the Subscriber must present a valid identification document, e.g. Identity Card, Passport or Driver’s Licence and the relevant coupon issued to him by the Company. The Computer can be collected ten (10) Working Days after the date of successful installation of the Equipment and connection and activation of the Services.
9. Unless otherwise provided in the Agreement, the Agreement cannot be terminated prior to the expiry of the Initial Duration. In case of termination of the Agreement by the Subscriber without fault of the Company or by the Company due to the fault of the Subscriber at any given time during the Initial Duration the Subscriber shall, in addition to the payment in full of all and any amounts due to the Company and the return of the Equipment, pay to the Company the difference (if any) between the amounts already paid for the Computer and the Special Price.
10. In case of premature termination of the Agreement, as above, the Subscriber, expressly, unequivocally and unconditionally authorises the Company, to immediately charge directly either the Subscriber’s bank account or credit card for the payment to the Company of any amounts that must be paid pursuant to the Agreement.
11. The Company is not the manufacturer or the importer or the seller or the reseller or the supplier of the Computer and consequently cannot and does not assume any responsibility or provide and does not provide any guarantee or make and does not make any representation in relation and/or with regard to the Computer.
12. Any obligation for the provision of any guarantee and/or repair and/or replacement for the Computer is the sole and exclusive responsibility of the Supplier. The Company does not make any representation with regard to the Computer and bears no responsibility for any defect or malfunction or other problem of the Computer.
13. The Company is not responsible for the installation of any software on the Computer. This is the sole responsibility of the Subscriber.
14. The Company does not guarantee that the Computer shall be compatible with audiovisual, electronic, electrical or other apparatus that may be connected to it and vice versa.
15. The installation cost of either the Computer or software to it, the cost of maintenance or repair of the Computer and any other cost that may arise in relation to the Computer is the sole responsibility of the Subscriber.
16. The Company is not responsible for any direct, indirect, consequential unwanted results that may arise from the installation and/or use of the Computer.
17. The Company reserves the right to cancel the Offer or to amend its terms and regulations without notice.
18. The Company is allowed to change the Supplier at any time at its sole and absolute discretion. In case of change of Supplier the full details of the Supplier shall be notified to the Subscriber upon delivery of the Computer.

Special Terms and Conditions for the granting by Primetel PLC of one iPad2: 16GB, 3G WiFi at a privileged subsidized price

1. These Special Terms and Conditions (“STC”) are additional to the GTC and apply to Subscribers who choose to benefit from the particular offer of the Company for the granting of one iPad2: 16GB, 3G WiFi in a privileged subsidised price, under the terms and conditions of the Agreement.
2. In case of conflict or contradiction between the STC and the GTC then the provisions of the STC shall prevail.
3. In these Special Terms and Conditions:
   1. Any capitalised words or phrases not defined in these Special Terms and conditions shall have the meaning attributed to them in the General Terms and Conditions.
   2. The following words and phrases shall have the meaning attributed to them below:
      1. «Computer» means iPad2: 16GB, 3G WiFi or any other computer with the same or other specifications, which the Company may choose at its sole and absolute discretion, which the Company shall give to the Subscriber under the terms and conditions of the Agreement.
      2. «Initial Duration» or «ID» means the duration of the Agreement in which these STC also apply and which is twenty four (24) months from the date of signing the Agreement.
      3. «Offer» means this offer pursuant to which the Subscriber may obtain the Computer at the Special Price pursuant to the terms and conditions of the Agreement.
      4. «Offer Package» means any of the Company’s home use packages, namely and/or including «Telephone + Internet 4Mbps», «Telephone + Internet 2Mbps + Television», «Telephone + Television», or «Fastnet: Internet + Telephone».
      5. «New Subscriber» means a person or premise who is not a subscriber of the Company and wishes to contract with the Company in any of the Offer Packages.
      6. «Subscriber» means a New Subscriber.
      7. «Special Price» means the privileged subsidised by the Company price at which the Company offers the Computer to those Subscribers who choose to benefit from the Offer and it is 24 monthly installments of €18,00 including V.A.T. each.
      8. «Supplier» means the company from which the Company shall be supplied the Computer for the Subscriber. Unless otherwise notified the Supplier is JHDM Trading Ltd the contact details of which are set out at the end of these STC.
4. The Offer is valid for New Subscribers who are entitled to the Offer and to get the Computer provided that the following conditions are met cumulatively:
   1. The Subscriber shall sign an Agreement with the Company for the Initial Duration in one of the Offer Packages.
   2. The Subscriber shall pay the Special Price to the Company by installments during the duration of the Initial Duration.
   3. The payment of the charges for the Services and the Special Price shall be made by direct debit / standing order from the Subscriber’s bank account or by automatic charge of the Subscriber’s credit card.
   4. There will be successful connection of the Premises for the provision for the Services.
5. The Company may, if it deems it necessary at its sole and absolute discretion, not to grant the Offer to any Subscriber and/or to request from the Subscriber as a guarantee a monetary or other deposit for the granting of the Offer. The Company may, if it deems it necessary at its sole and absolute discretion, to request a different amount or kind of guarantee for a certain category of Subscribers or to request the increase of the amount of guarantee by the Subscriber.
6. The Offer does not apply and it is not available for old or temporarily disconnected Subscribers who have outstanding balances or for Subscribers who have requested cancellation of their Services irrespective of whether the cancellation was completed or not.
7. The Offer cannot be redeemed with cash or with credit or with a discount in Services, nor can it be combined with any other offer.
8. The Computer can only be collected by the Subscriber from the addresses stated on the coupon to be issued to the Subscriber upon signing of the Agreement or from any other collection point that the Company will notify to the Subscriber at the time of signing the Agreement. For the collection of the Computer the Subscriber must present a valid identification document, e.g. Identity Card, Passport or Driver’s License and the relevant coupon issued to him by the Company. The Computer can be collected ten (10) Working Days after the date of successful installation of the Equipment and connection and activation of the Services.
9. Unless otherwise provided in the Agreement, the Agreement cannot be terminated prior to the expiry of the Initial Duration. In case of termination of the Agreement by the Subscriber without fault of the Company or by the Company due to the fault of the Subscriber at any given time during the Initial Duration the Subscriber shall, in addition to the payment in full of all and any amounts due to the Company and the return of the Equipment, pay to the Company the difference (if any) between the amounts already paid for the Computer and the Special Price.
10. In case of premature termination of the Agreement, as above, the Subscriber, expressly, unequivocally and unconditionally authorises the Company, to immediately charge directly either the Subscriber’s bank account or credit card for the payment to the Company of any amounts that must be paid pursuant to the Agreement.
11. The Company is not the manufacturer or the importer or the seller or the reseller or the supplier of the Computer and consequently cannot and does not assume any responsibility or provide and does not provide any guarantee or make and does not make any representation in relation and/or with regard to the Computer.
12. Any obligation for the provision of any guarantee and/or repair and/or replacement for the Computer is the sole and exclusive responsibility of the Supplier. The Company does not make any representation with regard to the Computer and bears no responsibility for any defect or malfunction or other problem of the Computer.
13. The Company is not responsible for the installation of any software on the Computer. This is the sole responsibility of the Subscriber.
14. The Company does not guarantee that the Computer shall be compatible with audiovisual, electronic, electrical or other apparatus that may be connected to it and vice versa.
15. The installation cost of either the Computer or software to it, the cost of maintenance or repair of the Computer and any other cost that may arise in relation to the Computer is the sole responsibility of the Subscriber.
16. The Company is not responsible for any direct, indirect, consequential unwanted results that may arise from the installation and/or use of the Computer.
17. The Company reserves the right to cancel the Offer or to amend its terms and regulations without notice.
18. The Company is allowed to change the Supplier at any time at its sole and absolute discretion. In case of change of Supplier the full details of the Supplier shall be notified to the Subscriber upon delivery of the Computer.

Voucher Terms and Conditions

• Vouchers are valid for 1 year from the date of their issuance.
• Voucher redeemable on any item in PrimeTel Plc stores including fixed or mobile bills, top-up vouchers or handsets.
• No change given on vouchers.
• Vouchers must be used either 100% to credit account or 100% to buy services. No mixture.
• If the value of an order exceeds the value of the voucher the remaining balance must be paid in cash.
• Cannot combine the use of gift vouchers with other promotional and discount offers / vouchers.
• Please note that any age limitations that apply to the purchase of products still apply when payment is made in whole or part with vouchers.
• All voucher codes are single use only and will expire upon use.
• PrimeTel Plc reserves the right to refuse any voucher or redemption if the original voucher is not presented or if there is any suspicion of fraud.

Refer a Friend Scheme Additional Terms and Conditions

• Only existing activated retail subscribers of PrimeTel Plc fixed or mobile pay monthly packages can refer a friend.
• New subscribers must register for a pay monthly mobile plan, before registering to any additional PrimeTel service.
• New subscriber must be a new home consumer (not Businesses or Corporate).
• The voucher is posted to the existing subscriber after the payment of the first bill by the new subscriber.
• There is no limitation to the numbers of friends one can refer.
• Acceptance of your Refer a Friend voucher code is deemed acceptance of these terms and conditions.