Help & Support

Type in your question or topic above to get your answers here...

TV

Rent Movies On Demand from MovieClub
I cannot change channels from my remote control. What can i do?
The EPG is not showing the correct time or the correct Program information.
My TV screen is black – the channels are not showing, but I can still access the Electronic Program Guide through my remote control.
My TV channel is telling me "Channel currently unavailable. Please press info for channel schedule."
The channel is appearing as normal, but there is no sound. What can i do?
My TV is showing NO SIGNAL. What can i do?
When I switch on my STB, a row of circles appear, as it usually does when the STB is starting, but this time the first circle is red.
Will I need a satellite dish to receive the television channels?
How can I add additional channels to my package?
Can I watch two different channels on two different televisions at the same time?
What is TV chat? How do I use this service?
What is Pause Live TV?
How can I change my PrimeTV pin code?
Where can I find my PrimeTV pin code?
How much notice must I give PrimeTel if I wish to terminate my subscription to an upgraded channel?
Can I have more than one TV connected on my PrimeTV decoder?
Why can’t I get a 2nd STB?
Why is there a minimum period of 2 months for channel upgrades?