Help & Support

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Packages & Installation

Are there guidelines for self-installation of the FastNet package?
What is the difference between the PrimeNet and FastNet packages?
What is the difference between the PrimeNet and FastNet packages?
How can I install the FastNet package?
I have connected the modem for the FastNet package, but the services aren't yet active. What should I do?
What are PrimeTel's available packages, and what do they offer?
Will I need a satellite dish to receive the television channels?
How long will it take for PrimeTel to install services at my address?
Will I have immediate access to all services?
Is there any additional charge which I need to pay to become a PrimeTel subscriber?
Do I need to pay any extra charges for monthly telephone line rental?
Will there be any interruption to my telephone service while my telephone line is being transferred?
How do I become a PrimeTel subscriber?
Why do you need 15 days to transfer my services to my new address?
Can my PrimeTel services be moved to another location?
Do I need to keep my current Internet Service subscription? (eg NetRunner)
I don’t have a telephone line at my address. How can I get PrimeTel services?
Can I transfer my existing phone line and keep the same telephone number?
What is the installation procedure?
Why do you require 15 days in order to install my services?